PRIVACY POLICY

Privacy Policy

In order to ensure that both we and our customers are properly equipped to meet the demands of the latest EU personal data regulation (GDPR), we have integrated these demands into our general terms & conditions. In cooperation with our legal advisors, we have also created a data processor agreement that likewise meets the demands of the GDPR

Data Controller and Owner

The Italian Coffee Club is a trading name of Insecom Ltd
Company registered in England & Wales 08603489
27 Old Gloucester Street, London, WC1N 3AX

Owner contact email: office@theitaliancoffeeclub.co.uk

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

This privacy policy sets out how The Italian Coffee Club uses and protects information that you give when you use this website.

We are committed to ensuring that your privacy is protected at all times. Any information that you provide will be handled in accordance with this privacy policy.

We may change this policy from time to time by updating this page and so you should check it regularly to ensure that you are happy with any changes.

NOTE ON FREE COFFEE - PROMOTIONS

From time to time we run promotions offering free coffee capsules, beans or ground coffee. Offers are valid one time per customer. We reserve the right not to honour any orders for free samples if we find that the the order has been submitted multiple times. 

Data we collect about you

We may collect the following information about you:

i) Your Name ii) Company Name iii) Telephone Number iv) Email Address v) Any postal addresses that you provide

This information will be taken from you at the time that you make a purchase through our online store, or make contact with us through the contact us page on our online profile.

How we handle your data

We use this information for the following reasons:

i) Process any orders you make through our ecommerce platform ii) Improve our products and services iii) For marketing our products and services to you iv) For market research

We are committed to ensuring that the data you provide is handled securely and have put in place suitable physical, electronic and managerial processes to safeguard your information.

Cookies

Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

We use traffic log cookies to identify which pages are being used on our site and analyse visitor behaviour through statistics.

We do use or allow third parties to serve cookies. Like many companies, we use analytics to help us monitor our traffic, to get a sense of how many visitors the site receives every day and which sections of the site users typically look at. It's a key way of a knowing how well we're doing and what we can do better.

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.

We do not allow advertising on our Website so there will be no cookies for this purpose.

The following covers third-party cookies used on this website. These are subject to change but will always fall into one of the categories below. Personal details are never stored.

Cookies  Purpose and Contents

Types of cookies used on our site:

User identification:  Unique Token To log a user in to their account pages.

Shopping basket:  Unique token  To keep track of items users put in their shopping cart. Information about what items are in the basket and in what quantity

Ad hoc cookies: Occasionally we need to use cookies to enable a feature that records user preferences, for example to remember that a user has seen a message or performed an action so that we don't need to remind them again. Various, but normally a timestamp, unique token or similar.

Analytics cookies    Cookies are sometimes used to monitor volume of user activity and behaviour across the site (pages visited, time spent on pages and so on).

Conversion/Tracking pixels    We pay for advertising from marketing partners on other sites, for example Facebook/LinkedIn. These third parties sometimes require that we put a tiny image ("pixel") from their site on any landing pages that users might arrive at. These pixels can create cookies for the third party so we can work with them to understand how successful their marketing campaign was. We also need to understand where a user came from, so that, if the user goes on to sign up on our Website, we can pay the correct marketing partner for their service. 

This website uses retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve Facebook ads based on your past visits to this website. Please note that any information collected by Facebook via cookies is not linked to any customer's personal information collected by us

Disable and prevent the use of Cookies

You may restrict, block or delete the cookies from this website at any time by changing the configuration of your browser. While settings are different in each browser, cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring cookies in your browser, see the "Help" menu in the browser.

Links to other websites

You may encounter a link to an external website page whilst visiting our online store or profile on this website. If the link is to a website that is operated by a third party you should know that we have no control over that website and as such cannot be responsible for the protection and privacy of your data or information you provide whilst visiting the site.

Controlling your information

You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please contact us.

If you believe that any information we hold about you is incorrect or incomplete then please write to or email us as soon as possible and we will promptly correct any information found to be incorrect.

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